Checkatrade Tenant Reporting Service Terms

Last updated: 21 October 2025

Who we are

1. We are Vetted Limited t/a Checkatrade, a company registered in England and Wales (company number 04285394) with our registered office at CityPoint, One Ropemaker Street, London EC2Y 9SS.

2. References to "We", "Us" or "Our" in these Terms mean Checkatrade and "You" and "Your" mean the user using this service.

3. If You have any questions about these Terms or the Service, You can contact Us at business@checkatrade.com.

About these terms

4. These terms of use ("Terms") apply when You (the "Tenant") use Checkatrade's Tenant Reporting Service ("Service") to report, track or communicate about a repair or maintenance issue at a property You rent .

5. The Service allows You to share details of an issue with Your Landlord or Managing Agent and, where approved by them, to communicate about any resulting works.

6. We facilitate the Service only. We do not arrange or carry out repairs and are not a party to any agreement for works or services between You, Your Landlord or Managing Agent, or any Tradesperson.

7. These Terms supplement the Checkatrade Platform Terms of Use and should be read alongside Our Privacy Notice.

8. Where there is any inconsistency, these Terms take precedence in relation to Your use of the Service.

9. By using the Service (and, if You create an account, by clicking "Agree"), You accept these Terms.

Access and Account Creation

10. Your use of the Service does not create any contract between You and Us for the provision of repair, maintenance, or trade services. We provide the Service to facilitate communication only and act as a neutral marketplace platform connecting Landlords, Managing Agents, Tenants, and Tradespeople.

11. You may access the Service from a link provided by Your Landlord or Managing Agent, or by creating a Tenant account.

12. If You create an account, You must keep Your login details secure and not share them.

13. You are responsible for all actions taken through Your account.

14. You may close Your account at any time by contacting business@checkatrade.com.

15. We may suspend or restrict access to the Service at any time if We have reasonable cause to do so, including (but not limited to) to maintain security, prevent misuse, protect other users or comply with legal or regulatory obligations.

Using the Service

16. You may use the Service to:

1. submit details of a repair or maintenance issue at the property You rent ("Repair Request");
2. view progress and updates on a Repair Request; and
3. communicate with Your Landlord, Managing Agent, or Tradesperson about the Repair Request.

17. When submitting a Repair Request, You must provide sufficient information to enable Your Landlord or Managing Agent to assess the issue, including:

1. a description of the issue;
2. the property address and access details;
3. a range of suitable dates or times for inspection or repair; and
4. any relevant photos or supporting information.

18. You agree that You will:

1. ensure all information provided is accurate, lawful, and not misleading;
2. only upload materials You have the right to share;
3. not use the Service to send or store unlawful, offensive, or harmful content; and
4. cooperate reasonably to allow access for inspection or repair.

Relationship with the Landlord, Managing Agent, and Tradesperson

19. Your Landlord or Managing Agent is responsible for reviewing Your Repair Request and deciding whether to approve any works or appoint a Tradesperson.

20. We have no control over and accept no responsibility for:

1. whether or when a repair is approved;
2. the selection or actions of any Tradesperson;
3. the quality, cost, or timing of any repair or work carried out; or
4. any communication or agreement between You, Your Managing Agent or Landlord, or a Tradesperson.

21. Any engagement for repair works is solely between the Managing Agent or Landlord and the Tradesperson.

22. We do not monitor, follow up on, or ensure that any Repair Request is actioned, approved, or resolved by Your Landlord or Managing Agent.

23. Our role is limited to facilitating communication and coordination through the Service.

Data Protection

24. We act as a data processor when handling Your personal data on behalf of Your Landlord or Managing Agent

25. Your personal data will be used only to facilitate communication and manage repair reporting through the Service, including sharing relevant information with the Landlord or Managing Agent and, if approved, the appointed Tradesperson.

26. Your Landlord or Managing Agent is the data controller for this activity and determines the lawful basis for processing Your data.

27. For more information on how We handle data, see Our Privacy Notice.

7. Liability

28. The Service is provided "as is".

29. To the fullest extent permitted by law:

1. we are not liable for any loss, damage, or delay arising from any repair, trade services, or decisions made by the Landlord, Managing Agent, or any Tradesperson;
2. we are not responsible for loss of profit, income, data, goodwill, or any indirect or unforeseeable loss;
3. our total liability to You for any claim relating to the Service is limited to £100; and
4. nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for anything that cannot legally be limited or excluded.

Intellectual Property

30. All intellectual property rights in the Service belong to Us or Our licensors.

31. You receive a limited, non-exclusive, non-transferable right to use the Service for its intended purpose only.

Changes to these Terms

32. We may update these Terms from time to time.

33. Any updated version will be made available through the Service or on Our website and will take effect when it is posted.

34. If You have an account, You may be asked to accept the updated Terms before continuing to use the Service.

Governing Law

35. These Terms are governed by English law.

36. Any disputes will be resolved exclusively by the courts of England and Wales.